Job Summary:

Key Responsibilities & Duties:

• In collaboration with the Director, STS & ERP and Manager Shared Technology Solutions, manage the installation, configuration, upgrades, and ongoing maintenance of the Moodle LMS application, supporting Linux OS and supporting infrastructure.
• Ensure optimal uptime and performance for Moodle through proactive monitoring, alerting, capacity planning, and performance tuning.
• Implement and document best practices for Moodle architecture, integration, deployment, and security, including plugin installation, configuration, and troubleshooting.
• Ensure automated and/or scheduled patch management service available for OS and applications as deemed necessary. 
• Administer and maintain databases (MySQL, PostgreSQL) supporting Moodle, ensuring optimal performance, data integrity, and backup/recovery strategies.
• Work with BCNET’s Cybersecurity team to conduct security audits, monitor logs, apply OS/application security patches, and address vulnerabilities in line with best practices.
• Provide Tier 2 support for institutional technical leads, resolving Moodle-related infrastructure, integration, and application-level issues.
• Contribute to Agile project implementations by participating in sprint planning, testing, and continuous improvement activities.
• Maintain up-to-date professional knowledge of Moodle releases, roadmaps, emerging LMS tools, and higher-education technology trends.
• Advise and make recommendations for the application architecture and infrastructure of the Moodle environment. 
• Provide occasional after-hours support for urgent issues or maintenance activities as required.
• Perform technical project work, support and guidance for the maintenance of other STS & ERP services including but not limited to ERP offerings, SPSS, and DATA-SAFE.

Qualifications & Skills:

• Post-secondary diploma or degree in information technology or related discipline, plus 10+ years of progressive experience in system and application administration.
• Extensive Moodle administration experience, both functional and technical including installation, upgrades, plugin management, performance optimization, and troubleshooting.
• Strong background in Linux/Ubuntu server administration and associated web technologies (Apache, Nginx, PHP).
• Experience with cloud-hosted environments and related deployment, monitoring, and maintenance practices (e.g. AWS, Azure, or similar).
• Strong experience managing Moodle-related databases (MySQL, PostgreSQL) with strong skills in performance tuning, backup, and recovery.
• Experience with system failure analysis and recovery. Ensuring system consistency and integrity.
• Microsoft SQL Server administration experience (backup, restore, performance tuning, security and consolidation).
• Proficiency with scripting and automation in Bash, PowerShell and related tools.
• Experience with authentication and identity management systems such as Shibboleth/SAML, ADFS, SSO and LDAP.
• Working knowledge of cybersecurity frameworks and patch management practices.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively in a distributed, higher-education environment.
• Strong communication skills, with the ability to explain technical concepts to technical non-technical audiences as well as presenting to customers.
• Experience in Agile development or service delivery environments.
• Additional experience a plus: administering other open-source CMS platforms (Drupal, WordPress) or other non-Moodle open-source tools.
• Experience with Windows Server and Office 365 environments.
• Higher-education IT service experience is preferred.

Benefits and Perks:

• Hybrid Work Model: Flexibility to work remotely and in our Downtown Vancouver office.
• Note: The first two weeks of employment will be in-person at our downtown office location for onboarding and training purposes.
• Health Benefits: Comprehensive coverage from day one, including extended health, dental, vision, and a wellness allowance.
• Defined Pension Plan: Secure your future with our defined benefits pension plan.
• Professional Development: Annual allowance for skill-building and growth opportunities.
• Paid Time Off: Generous vacation days, personal days, sick days and year-end office closure.
• Volunteer Day: One paid day annually to support a cause you care about.
• Inclusive Culture: Supportive workplace with team-building events and activities.
• Convenient Office Location: Easy access by transit and close to great coffee spots!

About BCNET