Job Summary:

Key Responsibilities and Duties:

• Working as a member of the IT team, provides second and third level operational support to ensure the stability and service levels of the BCNET server infrastructure.
• Assesses server infrastructure problems and develops solutions and implementation plans for resolutions with vendor equipment or software suppliers and maintains a peer technical expertise liaison with vendors and suppliers.
• Advises and makes recommendations to the technical life cycle planning of the BCNET server infrastructure and its effects on network services.
• Monitors server infrastructure activity and connectivity, troubleshoots, diagnoses and resolves server infrastructure problems;
• Patches and maintains the security integrity of servers.
• Employs technical expertise and represents BCNET and Network Services, Client Services, Shared Systems and Technology in developing workflows and processes to be built in TeamDynamix.
• Utilizes existing toolsets to perform server or appliance installations, troubleshooting and documentation tasks and security procedures.
• Implements best practices, standards, procedures and quality objectives across the infrastructure and platforms.
• Works independently to see operational projects to completion and works collaboratively with peers and team members to meet objectives.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Occasionally required to provide after-hours on-call support on a rotational basis and be available off-hours to work on emergency server infrastructure problems, maintenance, or project activities.

Qualifications and Skills:

• A technology diploma/degree and 6-8 years of progressive experience in administering Linux systems, experience with Windows system is an asset.
• Have experience in scripting and command-line tools in Linux and Windows using administrative languages such as Python, Powershell and BASH scripting.
• Have and show competence with OpenLDAP, Active Directory, Radius, DHCP and DNS.
• Strong VMware virtualization skills
• Have experience in working in an environment requiring robust Change Control processes and procedures.
• Be able to monitor performance and troubleshoot alerts using commercial, open-source, and locally developed monitoring tools.
• Good understanding of automation (i.e. Ansible, Puppet, Chef) tools
• Know the fundamentals of IT security, hardening practices, and security management tools
• Have experience working with and managing Veeam back up systems.

• Have experience with system failure analysis and recovery. Ensuring system consistency and integrity.
• Have a good understanding of Database systems (i.e. Mysql, PostgreSQL)
• Good knowledge of LAMP and IIS configuration
• Have experience in effectively presenting technical solutions to customers
• Familiarity with benchmarks such as CIS
• Working knowledge of SSO, MFA and Federation systems (i.e. Shibboleth, ADFS)

• Familiarity with Jira, Confluence and TeamDynamix applications.
• Administering with Microsoft 365 intune environment
• Experience working within the higher education
• Microsoft Windows automation facilities (i.e. PowerShell, DSC)
• Experience with setup and maintenance of firewalls (i.e. Palo Alto Networks, FortiGate)

Benefits and Perks:

• Hybrid Work Model: Flexibility to work remotely and in-office.
• Health Benefits: Comprehensive coverage, including dental, vision, and a wellness allowance.
• Pension Plan: Secure your future with our defined benefits pension plan.
• Professional Development: Annual allowance for skill-building and growth opportunities.
• Paid Time Off: Generous vacation days, personal days, sick days and year-end office closure.
• Volunteer Day: One paid day annually to support a cause you care about.
• Inclusive Culture: Supportive workplace with team-building events and activities.
• Convenient Office Location: Easy access by transit and close to great coffee spots.

About BCNET