·      Assist in the development and implementation of multi-year roadmaps to strengthen the ERP support system.

·      Provide recommendations on evolving ERP support agreements to adapt to future needs, including potential SaaS models, de-customization, and consolidated service structures.

·      Lead the creation and implementation of standardized policies, procedures, and controls for data management, security, and compliance.

·      Organize regular project updates and briefings for key stakeholders, including progress reports and risk assessments, to ensure project alignment with institutional and Ministry objectives.

·      Document key governance decisions and lessons learned to support continuous improvement in ERP management, risk mitigation, and governance maturity across institutions.

·      Coordinate cross-functional working groups and communities of practice to encourage knowledge sharing, standardize procedures, and establish best practices across institutions.

·      Act as a central point of contact with solution partners, managing contractual and operational interactions to ensure service quality, fair billing, and adherence to agreed-upon terms.

·      Lead initiatives for standardized ERP configurations and system updates across institutions, ensuring alignment with organizational goals and reducing redundant customizations.

·      Monitor ERP system performance, user feedback, and system updates to proactively address issues and keep institutions informed of developments and impacts.

·      Support institutions in improving their ERP usage and operational maturity through training workshops, user guides, and on-demand support, fostering a consistent experience across all users.

·      Education: Bachelor’s degree in Business, Information Systems, or a related field.

·      5+ years as a Business Analyst or similar role in Higher Education, with required experience in ERP systems (preferably Ellucian Banner or Colleague).

·      Strong analytical and project management skills, with familiarity in cloud/SaaS models.

·      Skilled in requirements gathering, process improvement, and translating complex needs into actionable plans.

·      Adept at assessing ERP processes and developing data-driven strategies.

·      Excellent communicator with experience in multi-stakeholder environments.

·      Proficient in ERP systems and SaaS/cloud-based models. Excellent interpersonal and communication skills (written and oral). 

·      Effective time management, ability to work under pressure, meet deadlines, prioritize, and multitask. 

·      Demonstrated professionalism and self-awareness. 

·      Proficient in documentation and report writing.  

·      Ability to work independently and proactively under the guidance of the Director, STS & ERP

·      Attention to detail and ability to maintain accuracy and meet timelines. 

·      Team player with the capability to work in a multi-disciplined team environment. 

We are a small dynamic team that loves what we do and thrives on our ability to make a difference for our higher education member community in British Columbia. Our diverse team is passionate, collaborative, responsive and entrepreneurial. We share a desire for learning and working together for the greater good of each other and our members. With a flexible work environment, great benefits and the opportunity to develop your skills, you can put your talent to work and reap the rewards.

We are a member-centric services organization that continually engages with our community to provide technology and services that enables excellence in teaching, learning and research. We equip our members with opportunities to work together to learn, explore, evaluate and shape the development of technology, services and procurement solutions that serve their collective interests.

Our motivation is to enable members with technology and services to support excellence in teaching, learning and research. We aim to enhance the quality of services, drive down costs, maximize efficiencies, empower digital transformation, share knowledge and human and capital resources so that all can benefit.

 

BCNET is committed to equal employment opportunities for all, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other legally protected status. We welcome applications from everyone and offer reasonable accommodations for individuals with disabilities throughout the hiring process and employment. If you need accommodation during the application process, please reach out to our HR department at HR@bc.net with your specific request. Our team will work with you to ensure you have the support you need to participate fully in our recruitment process.